Frequently Asked Questions
Everything you need to know about your Eden Garden Jewelry™ experience.
What materials are used in Eden Garden Jewelry™ pieces?
We use premium materials including 14k and 18k gold, sterling silver, and ethically sourced gemstones. All our pieces are hypoallergenic and nickel-free to ensure comfort for sensitive skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made or engraved pieces are final sale and cannot be returned.
How should I care for my jewelry to prevent tarnishing?
To maintain brilliance, avoid contact with perfumes, lotions, and water. Store your jewelry in a cool, dry place, preferably in the Eden Garden pouch provided with your purchase.
Do you offer a warranty on your products?
Yes, every purchase is covered by a 12-month limited warranty that protects against manufacturing defects. This does not cover accidental damage or normal wear and tear.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.